wanx ai hub ("wanx ai hub", "we", "our", or "us") respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, store, share, and safeguard information when you access https://wanxaihub.com (the "Site") or use our products and services (collectively, the "Services"). By using the Services, you acknowledge that you have read and understood this Policy.
Depending on how you interact with the Services, we may process the following categories of information:
- Account details: Name, display name, avatar, email address, and other information you provide when registering, updating your profile, or contacting us.
- Third-party authentication data: When you sign in with Google, GitHub, or another identity provider, we receive identifiers and profile information you authorize to help complete authentication.
- Transactions and billing: Order history, selected plans, payment status, and invoicing details (such as company name or tax ID) when you subscribe or purchase credits. We do not store full payment card numbers; those are processed by Stripe or other payment processors.
- Usage data: Pages visited, feature interactions, frequency of AI requests, response times, and similar analytics that help us understand performance and improve the Services.
- Technical data: IP address, device identifiers, browser type, operating system, language preferences, referring URLs, and identifiers stored in cookies or local storage.
- Communications: Emails, support tickets, surveys, and other correspondence with our support team.
- Content and files: Assets, prompts, datasets, or other materials you upload so we can deliver the requested features.
We process personal data for legitimate purposes, including to:
- Set up and maintain accounts, and deliver core functionality;
- Process subscriptions, manage credits, collect payments, and issue invoices;
- Provide customer support and respond to inquiries;
- Improve product quality, optimize models, and enhance the user experience;
- Detect, investigate, and prevent security incidents, fraud, or misuse;
- Send service updates, announcements, and promotional messages (you can opt out of marketing emails at any time);
- Comply with legal obligations and respond to lawful requests from authorities.
Our legal bases include:
- Contract performance: Processing necessary to provide the Services you request or to fulfill an agreement with you;
- Legitimate interests: Protecting the Services, improving functionality, and conducting necessary business activities without overriding your rights and freedoms;
- Consent: For optional activities such as marketing communications or certain analytics cookies, which we process only after receiving your consent;
- Legal obligations: Retaining or disclosing information when required by applicable laws or regulations.
We do not sell personal data. We may share information in the following limited situations:
- Service providers: Trusted vendors that support hosting, storage, AI model delivery (e.g., OpenAI, Replicate), payment processing (e.g., Stripe), analytics, communications, and operations. They may use personal data only as necessary to perform tasks on our behalf and must protect it under contractual obligations.
- Legal compliance: When disclosure is required to meet legal obligations, enforce our Terms, or protect the rights, safety, or property of wanx ai hub, our users, or the public.
- Business transactions: In the event of a merger, acquisition, asset sale, or bankruptcy, we may transfer information to the relevant parties, provided they maintain protections consistent with this Policy.
We use cookies, pixels, and local storage to support secure login, remember preferences, analyze performance, and personalize content. For more details and choices, see our Cookie Policy. You can manage non-essential cookies through your browser settings, although blocking them may impact some features.
We keep personal data for the minimum period necessary to fulfill the purposes described in this Policy:
- Account and transaction records are retained while your account is active and for a reasonable time afterward to meet legal or compliance requirements.
- Support communications and logs are retained for security, auditing, and troubleshooting.
- When data is no longer needed or you request deletion (and no legal obligation requires retention), we will delete or anonymize the information in accordance with applicable laws.
We apply reasonable technical and organizational measures—such as access controls, encryption, least-privilege practices, and periodic security reviews—to protect personal data against unauthorized access, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
To provide a global, reliable experience, personal data may be transferred to servers located outside your country or region. Regardless of where data is processed, we protect it as described in this Policy and implement safeguards such as contractual clauses when required by law.
Subject to applicable law, you may have the right to:
- Access and obtain a copy of personal data we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal data under certain circumstances;
- Object to or request restriction of processing based on legitimate interests;
- Withdraw consent where processing is based on consent (without affecting processing performed before withdrawal);
- Request data portability in a structured, commonly used format when legally required.
You can manage certain settings in your account dashboard or by contacting us at [email protected]. We will respond within the time limits set by applicable regulations.
Our Services are intended for adults. If you are under 18, you must have parental or guardian consent to use the Services and provide personal data. If we learn that we collected personal data from a minor without proper consent, we will delete it promptly.
We may revise this Policy to reflect changes in the Services or legal requirements. The updated version will show a new effective date at the top. For material changes, we will notify you via the Services or by email. Your continued use after the effective date indicates acceptance of the revised Policy.
If you have questions, requests, or complaints about this Privacy Policy or our data practices, please email [email protected]. We aim to respond promptly.